Refund Policy Goazo Digital

This Refund Policy explains our position regarding refunds, cancellations and related matters. It is intended to remove ambiguity and set clear expectations so you can make an informed decision before purchasing services from Goazo Digital.

Scope

This policy applies to all services provided by Goazo Digital including, but not limited to, digital marketing services (SEO, PPC, paid social, Instagram and YouTube campaigns), website design and development, branding, creative production, consultancy, audits, training, and any other paid service offered on or off the website.

No Refund Policy clear and absolute

Unless otherwise stated in a separate written agreement signed by an authorised representative of Goazo Digital, all payments made to Goazo Digital are final and non-refundable. This includes full payments, partial payments, deposits, retainers, advance payments and any fees charged for services, consultations, audits or creative work.

This no-refund policy applies to all forms of payment, including credit/debit card, bank transfer, UPI, wallets and offline payments.

Why we enforce a strict no-refund policy: Many of our work streams include irreversible deliverables (time spent, strategic planning, creative production, ad account setup, consultant hours, campaign launch actions and third-party costs). These activities represent real costs and work performed immediately after payment confirmation, making refunds impractical.

Examples of non-refundable items

To avoid confusion, the following are clear examples of non-refundable items (this list is illustrative, not exhaustive):

• Campaign ad spends and third-party ad platform charges (Google Ads, Facebook/Meta, Instagram, YouTube) paid or billed directly by Goazo Digital or billed via your account.
• Retainers, upfront project deposits, and milestone payments after the corresponding work has commenced.
• Creative assets produced and delivered (design files, videos, images, ad copies) once shared with the client.
• Consultancy, audits and reporting time once the deliverable has been provided.
• Payments for custom development or integrations after work has started.

Because work and third-party costs commence as soon as we start, refunds cannot be issued in these cases.

Cancellations, Service Pauses & Future Credits

While the policy on refunds is firm, we recognise circumstances where clients may wish to pause or cancel future service delivery. Our approach is:

• Cancellation of future services: You can submit a cancellation request for upcoming, unpaid services. Cancellation of future services does not entitle you to a refund of prior payments already made.
• Pauses: If you request a temporary pause on active services, we will work with you to preserve assets and data. Pauses do not create an obligation on Goazo Digital to issue refunds for prior work.
• Credit notes (discretionary): In rare situations and at Goazo Digital’s sole discretion, we may issue credit notes for future services instead of refunds. Such credits will be documented in writing and are valid for a defined period per that agreement.

All cancellations, pauses or credit arrangements must be submitted in writing and will be considered per the agreed Terms of Service and any contract you signed with Goazo Digital.

Ad Platform Charges & Third-Party Costs

Ad platform charges (Google Ads, Facebook/Meta, Instagram, YouTube) are subject to the billing and refund policies of the respective platforms. In many cases, platform charges are non-refundable. When we spend ad budgets on your behalf, those amounts are non-refundable through Goazo Digital.

If a platform issues a refund for any ad charge (rare), we will notify you and either pass that refund back to you (less any fees we are contractually entitled to retain) or apply it as a credit to your account, depending on the arrangement agreed with you.

Dispute Resolution & Requesting Review

If you believe a payment is in error or you have a dispute, please contact us immediately at goazodigital@gmail.com or call +91 7559133711. Provide details including invoice number, date of payment, and the reason for the dispute.

We will acknowledge receipt and review your concern. While this review may result in clarifications, account adjustments, or — rarely — discretionary credits, an acknowledgment or investigation does not imply an obligation to refund payments.

Legal & Regulatory Rights

This Refund Policy does not override statutory rights or obligations established by law. If your local law mandates refunds in certain circumstances, we will comply with such legal requirements. Except where applicable law demands otherwise, our policy remains no refunds after payment.

By entering into any agreement or making payments, you accept this policy and confirm you have read our Terms of Service and other website policies.

Please Read All Terms & Policies Before Paying

It is your responsibility to read all terms, proposals, contracts and website policies before making any payment. We provide proposals and scope documents for paid services — please review these documents carefully. By making a payment you affirm that you have read, understood and accepted Goazo Digital’s terms, scope of work, privacy policy and this Refund Policy.

Exceptions (if any)

Goazo Digital maintains a strict no-refund policy. Any exception to this policy must be explicitly set out in a written agreement signed by an authorised representative of Goazo Digital. No verbal assurances or informal messages will be considered binding exceptions.

Contact & Requests

For any questions relating to this refund policy, billing queries, or dispute requests, contact our billing team:

Goazo Digital
Khobra Waddo, Calangute, Goa 403516
Email: goazodigital@gmail.com
Phone: +91 7559133711

Please include your invoice number, payment reference and a clear explanation of the request to help us process it quickly.

Changes to this Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of our services after we post changes constitutes acceptance of those changes.

FAQ Refunds & Payments

Can I get a refund if I change my mind?

No — per this policy, there is no refund after making the payment. Please review all terms and scope documents before paying.

What if I’m unhappy with the service?

Contact us immediately at goazodigital@gmail.com. We will review your concerns, discuss remediation, and where appropriate offer service adjustments or credits at our sole discretion — but refunds are not provided.

Are ad spend amounts refundable?

Ad platform charges are controlled by the ad platforms (Google, Meta, YouTube). Generally these are non-refundable. If a platform issues a refund, we will process it according to the agreement with you.